Show All Answers

1. What to do if you suspect a sewer issue after regular office hours?

If you suspect a sewer issue in your neighborhood after our regular office hours, please contact the Dracut Police Department on their business line at 978-957-2123 and they will contact the Sewer Superintendent to investigate the issue.

2. How often are residential sewer bills issued?

Dracut Sewer bills for residential accounts are issued every three months, February 1, May 1, August 1, and November 1.

3. How often are commercial and industrial sewer bills issued?

Dracut Sewer bills for commercial and industrial accounts are issued in May and November. The May 1 bill reflects the base rate from July 1 - December 31, and any excess used from the previous July 1 - December 31. The November 1 bill reflects the base rate from January 1 - June 30, and any excess used from the previous January 1 - June 30.

4. How can I pay my sewer bill?

You have a few options for payment

• In person at Town Hall at the Tax Collector Office (first floor)
• Online via City Hall Systems payment portal.
• Over the phone, at 508-381-5455

5. I have questions about my bill. Who can help me?

Questions about your actual bill can be directed to the Tax Collector Office at (978) 452-1801 or the Sewer Office at (978) 957-0371.

6. I want to apply for an abatement. How can I do that?

You’ll need to fill out the abatement request form, available on our website and in our office at Town Hall. The request should be made within 30 days of the current bill to be considered for abatement. Please call the Sewer Department if you have any questions.

7. I’m selling my house and need a final sewer reading. How can I get that?

You can fill out Sewer Final Read Request Form online and we will provide a final read within 72 hours.

• Seller Name
• Account Number
• Buyer Name
• Address
• Closing Attorney Name and Email
• Closing Date

8. I need my sewer service repaired/replaced. Is there a process for that?

Yes! Please follow these steps in the event you need your service repaired or replaced:

1. Pull a $50 Repair Permit with the Sewer Department at Town Hall (second floor)
2. Choose a drainlayer licensed with the Town.
3. Your selected drainlayer will then need to:
   1. Pull a $50 Trench Permit with the Sewer Department
   2. Pay a $300 bond (if applicable) to the Sewer Department
   3. Notify the Sewer Department of the date work is planned and arrange for an inspection.

9. My plumber told me there might be an issue with my service. What does that mean?

Your sewer service from the main line to your home is your responsibility. If a plumber has indicated there may be an issue (clog, roots, sag, etc.), the best course of action is to have your service line inspected with a camera to provide a clearer idea of what might be the cause.

10. Can I dig a trench in my lawn to access my sewer service?

No! All work related to sewer service repairs and replacements (from outside the home) MUST be completed by a drainlayer licensed with the Town. Please see our current list, available on our website. If you have any questions, please call our office.

11. I’m currently on a septic system but want to tie in to the sewer system. Can I?

 That depends! Please call our office at (978) 957-0371 or email us at sewerdept@dracutma.gov and we can look into it. If sewer is available, a fee of $7,500 will be necessary to tie in to the system. Be sure to check with the Board of Health for septic system closures.

12. I called DigSafe for a mark out, but sewer has not been marked. Why?

DigSafe only calls electric and gas utilities once a ticket has been called in. You’ll need to let us know if you’re in need of a mark out and we’ll get out there! You can fill out our online DigSafe Request form and we will get in touch with you.