Show All Answers

1. Who should I contact for Kenwood Water emergency services after regular business hours?

If you notice a water main break and it is after the main office hours, notify the Dracut Police non-emergency number at 978-957-2123 and they will notify the Kenwood Water Superintendent.

2. How often are water bills issued?

Kenwood Water bills are issued in April and October. The April bill covers the base rate from January 1 - June 30, and any excess used from the previous July 1 - December 31. The October bill covers the base rate from July 1 - December 31, and any excess used from the previous January 1 - June 30.

3. How can I pay my water bill?

You have a few options for payment:

• In-person at Town Hall at the Tax Collector Office (first floor)
• Online using City Hall Systems
• Over the phone at (508) 381-5455

4. I have questions about my bill. Who can help me?

Questions about your actual bill can be directed to the Tax Collector Office at 978-452-1801 or the Kenwood Water Department at 978-957-0371. 

5. I want to apply for an abatement. How can I do that?

You’ll need to fill out the abatement request form, available on our website and in our office at Town Hall. The request should be made within 30 days of the current bill to be considered for abatement. 

Please call the Kenwood Water Department, 978-957-0371, if you have any questions. 

6. I’m selling my house and need a final water reading. How can I get that?

Please fill out the form on our website and we will provide a final read within 72 hours. 

If you’re in need of a final read in a shorter time frame, please contact us online with the following information: 

• Seller Name 
• Account Number 
• Buyer Name 
• Closing Attorney Name and Email 
• Address 
• Closing Date 
• Photo of meter (located in the basement/cellar) 

7. I think something is wrong with my water meter. Can you replace it?

Please call our office at 978-957-0371. Our Inspector will visit your home to determine if the meter is in need of replacement, or if there might be something else causing an issue. 

8. I think there is a leak in my water service. What should I do?

If you suspect a leak in your service line, please call the Kenwood Water Department immediately at 978-957-0371 to report it. From there, our Inspector will come by to determine which side of the curb stop the leak is on.  

If the leak is on your side of the curb stop, the repair will be your responsibility. The following steps can be taken to facilitate the repair: 

1. Pull a $50 Repair Permit with the Kenwood Water Department at Town Hall 
2. Select an installer licensed with the Town/Kenwood Water Department. A list of these installers is available online and in our office at Town Hall (second floor).
3. Your selected installer will pull a $50 Trench Permit with the Kenwood Water Department and will coordinate with our Inspector for the date work will take place and an associated inspection 

If the leak is on the Town’s side of the curb stop, we will facilitate the repair and get things taken care of as soon as possible! 

9. I heard Dracut Water customers have the option for an insurance policy to cover water service breaks. Why isn’t this offered for Kenwood Water customers?

Due to the smaller size of the Kenwood Water District (approximately 2,000 customers) compared to Dracut Water Supply’s District (approximately 27,000 customers), we are currently unable to offer an affordable option for an insurance plan. However, you have the option to find a private insurance provider with policies that cover water service repairs and replacements. If you have any questions about this, please contact us. 

10. Can I dig a trench in my lawn to access my water service?

No! All work related to water service repairs and replacements (from outside the home) must be completed by a water installer licensed with the Town. 

Please see our current list of installers. If you have any questions, please call our office at 978-957-0371. 

11. I have low water pressure. Can you fix that?

If you are experiencing low water pressure, please call our office at 978-957-0371. We will schedule a time for our Inspector to come take a look at your system to determine if something might be in need of repair.

12. I called DigSafe for a mark out, but sewer has not been marked. Why?

DigSafe only calls electric and gas utilities once a ticket has been called in. You’ll need to let us know if you’re in need of a mark out and we’ll get out there! You can fill out our online DigSafe Request form and we will get in touch with you.